Your Choice, Your Plan: How to Switch NDIS Plan Managers and Find the Right Fit

The National Disability Insurance Scheme (NDIS) is designed to give you more control over your own plan. Some of this control is realized in the selection of an appropriate plan manager—an individual who assists in the administration of the NDIS funds. But what do you do if your current plan manager is not the best?

The good news is that NDIS participants are able to switch their plan manager whenever they wish. This article takes you through the steps, points out your options, and shows you how to change plan managers and how you can choose a plan manager that suits you.

 



Signs It Might Be Time to Switch

  1. Communication Issues: Is there any distress in contacting your plan manager, or do you think your voice doesn’t matter at all?
  2. Lack of Transparency: Do you have a question about where your funding is going?
  3. Limited Service: Is your present plan manager in a position not to give you the services that you want?
  4. Unsatisfactory Support: Are you not satisfied that your plan manager is not speaking on your behalf or helping you as he or she is supposed to?

 


Making the Switch: A Smooth Transition

  1. Inform Your Current Provider: Notify them that you want to transfer plan managers; this must be done in writing, and using an email suffices. You are not required to give a reason for your grant request.
  2. Research Potential New Providers: There are various service providers available these days, so make use of the internet or consult your NDIS LAC for referrals.
  3. Contact and Interview New Providers: Men should describe what services they offer, their charges, and the number of years they have been practicing. Make sure they are NDIS-registered service providers.
  4. Choose Your New Plan Manager: Choose the provider who can meet your requirements as well as the method of communication.
  5. Notify NDIS: Notify the NIDS either in your personal online portal or to the LAC that you have decided to change the plan manager.

 

Finding the Right Fit: It's All About You!

The ideal plan manager is someone you trust and feel comfortable communicating with. They should be:

  1. Knowledgeable and experienced: Ideally, they should possess adequate knowledge about the NDIS as well as what the funding will cover for them.
  2. Transparent and accountable: Also, it must be clear how the grant funding is being utilized, and you also receive information from the usage.
  3. Responsive and efficient: They should be within easy reach to assist you with any questions and in the handling of claims.
  4. Supportive and proactive: They should accompany you, fighting for you and helping you succeed at what you are undertaking.

 

Taking Charge of Your NDIS Journey

Changing the plan manager of NDIS is easy and puts you in a position to exercise your control and get the most out of the NDIS plan.



Resources:

NDIS website: https://www.ndis.gov.au/participants/creating-your-plan/ways-manage-your-funding/plan-management

NDIS: How to Choose a Plan Manager: https://www.ndis.gov.au/participants/creating-your-plan/ways-manage-your-funding/plan-management

 


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